Terms of Service
Effective date: [DATE]
1. Who we are
Be Heard Cleaning Solutions LLC (“Be Heard,” “we,” “us”) books, manages, and guarantees cleaning services performed by vetted independent cleaning professionals. Your relationship — booking, payment, communication, rebooking, and the guarantee — is with Be Heard.
2. Booking and payment
When you book, you authorize us to securely save your payment card. No charge occurs at booking. To verify your card, we may place a temporary authorization hold before your appointment. Your card is charged the quoted amount when your assigned professional arrives on site, and a receipt is emailed immediately. If a charge fails, we'll email you a secure payment link.
All payments — including tips — are processed through Be Heard's payment system. Our professionals are prohibited from accepting cash or any direct payment. Recurring plan visits are individually charged per visit under the same terms.
3. Cancellation and rescheduling
Cancel or reschedule free of charge up to 24 hours before your arrival window. Changes within 24 hours may incur a late-change fee, since your professional reserved that time. No-show situations where we cannot access the property after reasonable attempts may be charged up to the full service amount.
4. Satisfaction guarantee
Report any issue within 48 hours of service and we'll re-clean the affected areas free. If issues persist after the re-clean, we'll refund the affected portion of the service. Details at /guarantee.
5. Non-solicitation of professionals
You agree not to hire or solicit our placed cleaning professionals directly within 24 months of their last assignment at your property; direct engagement requires the placement fee described in our Non-Solicitation Policy, which is part of these terms.
6. Access, safety, and property
You're responsible for providing safe, lawful access to the property and disclosing hazards. Professionals may decline conditions that are unsafe. Report any property damage claims within 48 hours; bonded and insured coverage applies to work performed through the platform.
7. Communications
By booking you consent to transactional emails about your service. If you opt in to SMS, message and data rates may apply and you can reply STOP anytime.
8. Limitation of liability
To the maximum extent permitted by Georgia law, Be Heard's aggregate liability for any claim arising from a service is limited to the amount paid for that service, except where coverage under our insurance applies.
9. Governing law
These terms are governed by the laws of the State of Georgia.
10. Contact
Be Heard Cleaning Solutions LLC · BNHeard1221work@gmail.com · (912) 421-9145