Question 1

How much does house cleaning cost in Savannah, GA?

Accepted Answer

Most standard house cleanings in Savannah run $100–$220 depending on bedrooms, bathrooms, and square footage; deep cleanings run about 1.6× standard. Our instant quote calculator gives you an exact price for your home in under a minute — no phone call, no in-home estimate.

Question 2

When is my card charged?

Accepted Answer

Never at booking. We securely save your card to reserve your appointment, place a temporary authorization the day before to verify it, and charge only when your cleaning professional arrives on site. Your receipt is emailed immediately.

Question 3

Why is Be Heard Cleaning 100% cashless?

Accepted Answer

It protects you. Every payment produces a receipt, every job is covered by our satisfaction guarantee, and refunds are one click for our team — none of which is possible with cash. Our professionals never collect payment; tips run through your receipt link so 100% reaches your pro, documented.

Question 4

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No — your pro arrives fully equipped with professional-grade supplies. If you prefer specific products (allergies, pets, delicate surfaces), note it at booking and we'll use yours.

Question 5

Are your cleaning professionals background-checked and insured?

Accepted Answer

Every professional passes a criminal background check, identity verification, reference checks, and a paid evaluation clean reviewed by our quality team before their first customer assignment. All work is bonded and insured through Be Heard Cleaning Solutions.

Question 6

What if I'm not happy with my cleaning?

Accepted Answer

Tell us within 48 hours and we'll send a pro back to re-clean the missed areas free. If it's still not right, we'll refund the affected portion of your service. The guarantee is real because we — not the individual cleaner — are accountable for the result.

Question 7

Can I book a same-week appointment?

Accepted Answer

Usually, yes — and often within 48 hours in our major metros (Atlanta, Savannah, Augusta, Columbus, Macon, Athens, and the North Fulton/Cobb suburbs). Real-time availability for your zip code shows during online booking.

Question 8

Do I need to be home during the cleaning?

Accepted Answer

No — most customers aren't. Add entry instructions (smart lock, code, lockbox, or concierge) at booking. You'll get an arrival notification and completion photos.

Question 9

What's the difference between standard and deep cleaning?

Accepted Answer

Standard cleaning maintains a reasonably kept home: surfaces, floors, kitchens, and baths. Deep cleaning adds the accumulated-buildup work — inside appliances, grout, baseboards, vents, window tracks — and takes roughly twice as long. If it's been 60+ days since a professional clean, start with deep.

Question 10

How do recurring plans and discounts work?

Accepted Answer

Weekly visits save 20%, bi-weekly 15%, and monthly 10% off one-time rates. You're matched with a preferred pro, can skip or reschedule visits from your portal up to 24 hours out, and there are no contracts or cancellation fees.

Question 11

Can I tip my cleaning professional?

Accepted Answer

Yes — through the secure link on your emailed receipt. 100% of the tip goes to your pro. Please don't offer cash on site; our professionals can't accept it.

Question 12

Can I hire my cleaning professional directly?

Accepted Answer

Our professionals are recruited, vetted, insured, and managed by Be Heard Cleaning Solutions, and our terms include a non-solicitation policy: hiring a pro directly within 24 months of their last assignment requires a $2,500 placement fee. Booking through us is what keeps the guarantee, insurance, and quality accountability intact.

Frequently asked questions

Question answered? Let's get you booked.